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HOUSING RIGHTS ADVICE SERVICE

 

The service is for all students living in private accommodation in Liverpool. Students can access free, expert housing rights support from our Private Sector Housing Rights Advisor.

 

WHAT WE CAN HELP WITH


 

 

HOW YOU CAN GET ADVICE


You can receive advice over the phone or by email. Campus drop-in sessions are temporarily unavailable.

 

To request advice please complete this form.

 

Housing Rights Advisor 07970 247 209, advice2u@liverpool.ac.uk

 

 

IMPORTANT INFORMATION ABOUT THE SERVICE


ALL ADVICE IS FREE

The LSH Housing Rights Advice Service is funded by the universities in Liverpool and supported by the students’ unions.

 

ALL ADVICE IS IMPARTIAL

The advice given will be in the best interests of the individual client. This is irrespective of any other relationships that LSH may have with the universities and colleges or with landlords. If it is considered that there may be any conflict of interest the client may be signposted or referred to another service.

 

ALL ADVICE IS CONFIDENTIAL

The written records of the enquiry/case are for the use of the LSH Housing Rights Advice Service only. The LSH Housing Rights Advice Service Confidentiality and Data Protection Policy (Appendix ii) mean that records can be accessed by advice staff at Liverpool Students’ Union Liverpool Guild of Students and Hope Students Union.

 

Information about an enquiry/case will never be passed to anyone without the permission of the client (unless required by law and in accordance with the Confidentiality Policy). Clients can inspect case records at any time and request a copy of them, under Freedom of Information legislation. Depending on the size of the file the client may be required to pay an administration fee for a copy of the information held.

 

RESPONSE TIMES

The LSH Housing Rights Advice Services endeavours to respond to all letters, emails and voicemail messages within 5 working days of receipt. If a full response is not possible within this time scale, the client will be informed. It is expected that in most cases a response will be provided within a shorter period of time

Case work may include negotiating on behalf of a client with other parties by letter, email or telephone. Unless there are specific instructions from a client, any offers made by 3rd parties will be discussed with the client before an acceptance is given to the 3rd party. Representation at County Court may be offered if the case is deemed appropriate, and the time and resources are available. Due to limited availability this is likely to be in exceptional circumstances. In other situations you will be signposted or referred to an appropriate service.

 

WE EXPECT CLIENTS TO
  • Keep appointments, or if necessary to cancel them in advance, with where possible a minimum of 24 hours notice
  • Be respectful and courteous
  • Be completely honest
  • Inform the LSH Private Sector Housing Rights Advice Worker of any changes in circumstances which may be relevant to ongoing support
  • Bring in all the papers relevant to the case which the LSH Private Sector Housing Rights Advice Worker requests. This includes tenancy agreements and other relevant correspondance
  • Keep the LSH Private Sector Housing Rights Advice Worker informed of any developments relating to an ongoing case
  • Remember that the LSH Private Sector Housing Rights Advice Worker is providing IAG to ensure effective resolution to issues and concerns
  • Clients should actively engage with the advice process and be aware that failure to engage with the advice of the LSH Private Sector Housing Rights Advice Worker may result in non-resolutiuon and an inability to provide further support

Failure to keep to these undertakings may mean that advice and support is withdrawn.

 

COMPLAINTS ABOUT THE SERVICE


We endeavour to deliver the best service possible to our landlords and students, however we recognise there may be times where you feel that you have not got what you have hoped for from using our service.

If you are unhappy with any aspect of our service, please click here to view our complaints policy and contact a member of our team.

 

 

Liverpool Student Homes, 140 Mount Pleasant, Liverpool, L3 5SR
Tel Main: 0151 794 3296, Email: lsh@liverpool.ac.uk

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