How to check which redress scheme your agent belongs to
You can try asking your letting agent which scheme they belong to or check their website. Some letting agents may display stickers on their windows detailing the scheme.
There are two government-approved letting agent redress schemes:
To find out if a letting agent is a member of their scheme, you can search the redress scheme's membership list. You may have to search both.
It's a criminal offence for a letting agent not to be a member of a redress scheme. A local council can issue a fixed penalty fine of up to £5000 to a letting agency branch that is not a member of a scheme. Letting agents with multiple branches could face multiple fines.
Contact your local council if an agent isn't registered with a scheme. It can investigate and prosecute agencies who haven't signed up to a scheme.