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The official university service for private accommodation
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The service is for all students living in private accommodation in Liverpool and studying at our stakeholder institutions. Students can access free, expert housing rights support from our Private Sector Housing Rights Advisor.


Find out more in the video below about how you can access free and confidential housing advice from Liverpool Student Homes for issues such as disrepair, deposit disputes and landlord disagreements







You can receive advice from our advisor over the phone or email, or in person at our office.


Due to the Coronavirus pandemic, advice is currently only available by phone, email or via video call (Zoom, Skype, Microsoft Teams). Although our LSH office has reopened, we are not initially providing face to face advice.


Only once it is safe to do so and the University campuses are back in full operation, then drop in sessions will resume, and will initially be based at our office at 5 Oxford St, L7 7HL. Once on campus drop in sessions are safe to restart, availability will be updated on our housing advice page and via social media


To request advice please contact our housing rights advisor on 07970 247 209 or complete our advice form email template by clicking (please be advised this will open up a pre loaded email template in your email browser). Please ensure you have read our Student Client Privacy Policy here and LSH Data Protection Policy here before completing the form.





The LSH Housing Rights Advice Service is funded by the Universities in Liverpool and supported by the Students’ Unions.



The advice given will be in the best interests of the individual client. This is irrespective of any other relationships that LSH may have with the Universities and Colleges or with landlords. If it is considered that there may be any conflict of interest the client may be signposted or referred to another service.



The written records of the enquiry/case are for the use of the LSH Housing Rights Advice Service only. The LSH Housing Rights Advice Service Confidentiality and Data Protection Policy (Appendix ii) mean that records can be accessed by an appropriate auditor.


Information about an enquiry/case will never be passed to anyone without the permission of the client (unless required by law and in accordance with the Confidentiality Policy). Clients can inspect case records at any time and request a copy of them, under Freedom of Information legislation. Depending on the size of the file the client may be required to pay an administration fee for a copy of the information held.


You can view our full Student Client Privacy Policy here. You can view our LSH Data Protection Policy here.


No member of staff at Liverpool Student Homes has been legally trained and therefore any advice provided should not be construed as legal advice. You must not rely on the information on this website, or provided by an advisor as an alternative to legal advice from a solicitor or other professional legal services provider.  


If you have any specific questions about any legal matter you should consult a solicitor or other professional legal services provider.


You should never delay seeking legal advice, disregard legal advice, or commence or discontinue any legal action because of information on this website or provided by a Liverpool Student Homes advisor.



The LSH Housing Rights Advice Services endeavours to respond to all letters, emails and voicemail messages within 5 working days of receipt. If a full response is not possible within this time scale, the client will be informed. It is expected that in most cases a response will be provided within a shorter period of time.



Case work support will be carried out as agreed between the client and the LSH Private Sector Housing Rights Advice Worker.


Case work may include negotiating on behalf of a client with other parties by letter, email or telephone. Unless there are specific instructions from a client, any offers made by other parties will be discussed with the client before an acceptance is given to the other party. 




We endeavour to deliver the best service possible to our landlords and students, however we recognise there may be times where you feel that you have not got what you have hoped for from using our service.

If you are unhappy with any aspect of our service, please click here to view our complaints policy and procedure and contact a member of our team.


LSH Housing Rights Advice Service cannot guarantee to provide casework support to all clients. If you are not a student of the University of Liverpool, Liverpool John Moores University or Liverpool Hope University then the level of support available may be limited.


LSH Housing Rights Advice Service may also have to stop advising you if:

  • A conflict of interest with a client that has been advised previously is discovered (a client may request a copy of the LSH Housing Rights, Conflict of Interest Policy)
  • The LSH Housing Rights Advice Service considers little likelihood of further progress or further benefit
  • The client fails to comply with what is expected (please see below)



  • Keep appointments, or if necessary to cancel them in advance, with where possible a minimum of 24 hours notice
  • Be respectful and courteous
  • Be completely honest
  • Inform the LSH Private Sector Housing Rights Advice Worker of any changes in circumstances which may be relevant to ongoing support
  • Bring in all the papers relevant to the case which the LSH Private Sector Housing Rights Advice Worker requests. This includes tenancy agreements and other relevant correspondance
  • Keep the LSH Private Sector Housing Rights Advice Worker informed of any developments relating to an ongoing case
  • Clients should actively engage with the advice process and be aware that failure to engage with the advice of the LSH Private Sector Housing Advice Rights Worker may result in non-resolution and an inability to provide further support

Failure to keep to these undertakings may mean that advice and support is withdrawn

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