Important information about using the service
All advice is free
The LSH Housing Rights Advice Service is funded by the Universities in Liverpool and supported by the Students’ Unions.
All advice is impartial
The advice given will be in the best interests of the individual client. This is irrespective of any other relationships that LSH may have with the Universities and Colleges or with landlords. If it is considered that there may be any conflict of interest the client may be signposted or referred to another service.
All advice is confidential
The written records of the enquiry/case are for the use of the LSH Housing Rights Advice Service only. The LSH Housing Rights Advice Service Confidentiality and Data Protection Policy (Appendix ii) mean that records can be accessed by an appropriate auditor.
Information about an enquiry/case will never be passed to anyone without the permission of the client (unless required by law and in accordance with the Confidentiality Policy). Clients can inspect case records at any time and request a copy of them, under Freedom of Information legislation. Depending on the size of the file the client may be required to pay an administration fee for a copy of the information held.
LSH Data Protection Policy
We do not offer legal advice
No member of staff at Liverpool Student Homes has been legally trained and therefore any advice provided should not be construed as legal advice. You must not rely on the information on this website, or provided by an advisor as an alternative to legal advice from a solicitor or other professional legal services provider. If you have any specific questions about any legal matter you should consult a solicitor or other professional legal services provider.
You should never delay seeking legal advice, disregard legal advice, or commence or discontinue any legal action because of information on this website or provided by a Liverpool Student Homes advisor.
The LSH Housing Rights Advice Services aims to respond to all letters, emails and voicemail messages within 5 working days of receipt. If a full response is not possible within this time scale, the client will be informed. It is expected that in most cases a response will be provided within a shorter period of time.
Case work support
Case work support will be carried out as agreed between the client and the LSH Private Sector Housing Rights Advice Worker. Case work may include negotiating on behalf of a client with other parties by letter, email or telephone. Unless there are specific instructions from a client, any offers made by other parties will be discussed with the client before an acceptance is given to the other party.