LSH landlord accreditation



Landlords can choose to voluntarily sign up to an accreditation scheme, which means being officially recognised, accepted or approved of. Achieving accreditation demonstrates that a criteria has been met and can give reassurance. 


Liverpool Student Homes operates the only accreditation scheme for private student accommodation in Liverpool, called the LSH Standards. Please click the logo below to view the LSH Standards, which detail all of the requirements including quality and safety bench marks that a landlord must meet to become accredited and advertise their properties on the LSH website.


When an application is submitted a property inspection will be required on all new properties, or a suitable proportion of a portfolio, which have not previously been accredited by LSH, this also applies if a property changes ownership. In addition, where an accommodation provider has not been accredited for a number of years, property inspections may be deemed necessary. The inspection is to determine if the property/ies comply with the LSH Standards. Fees apply for the property inspection and must be paid before the inspection is carried out and are non-refundable if the provider decides not to proceed with accreditation.


Also, please take a look at this accreditation checklist which gives an overview of documentation and evidence that is required.


Please click the LSH Standards logo below to view the LSH Standards document (opens a pdf).





Benefits of accreditation


  • The Universities, Colleges and their respective Student Unions advise all students to choose an LSH accredited property.
  • Tenants will know you have given a commitment to quality and service.
  • You and your tenants will benefit from good standards of housing management practice.
  • Misunderstanding and disputes will be reduced.
  • LSH support with mediation and dispute issues between student tenants/parents and landlords. This can be beneficial in resolving conflicts between landlords and student tenants, providing a fair and impartial process for dispute resolution.


Aims of the Standards


  • To improve the quality of accommodation available to students.
  • To promote good practice in management and maintenance.
  • To provide an effective marketing tool, in an increasingly competitive market, for owners/managers who give a commitment to quality.
  • To improve and enhance the quality of relationships between students and owners/managers. The LSH Standards are designed to enhance the quality of relationships between students in Liverpool and their owners/agents.


Becoming an accredited provider can bring additional opportunities through our stakeholder partners. The institutions who manage and own the service will only engage with accredited providers, if for instance, they require additional bedspaces. Accredited providers have a number of additional marketing opportunities which include, attending universities Freshers Fairs, Housing Fairs as well marketing through our Student Union stakeholders.



Please note, LSH can only consider applications for accreditation from landlords where they are responsible for the full day to day management of the property. If you own a property but a managing agent will assume responsibility of the day to day management, then any application for accreditation must be made by the agent.


LSH also strongly recommends that any prospective/existing accredited landlords join a landlords association.



Important information and documents for landlords


It is important as an accredited landlord that you are fully aware of your obligations and responsibilities to your tenants. We encourage landlords to gain a full understanding of the market, obligations and legislation which will impact how you do business. With that in mind, please see a range of information and documents below



Accreditation checklist 

To become an accredited landlord you must meet all of the requirements detailed on this checklist.


Click to enlarge.

LSH Standards

Landlords must give a commitment to meet the requirements of the LSH Standards. In doing so, students are expecting LSH accredited landlords to ensure their properties are safe, that landlords follow legal and correct business practices, and provide good standards of customer service.


If students think that an LSH accredited landlord is in breach of the LSH Standards, they can make a complaint to us and our LSH Standards Officer will investigate. If it is found that the complaint is upheld, then the landlord is given the opportunity to rectify the issues in order to meet our standards.

If a landlord continues to breach the standards, the complaint is put before an arbitration panel who will decide whether the landlord can remain with LSH.

Legal requirements

Right to Rent - This legislation was introduced in February 2016, meaning landlords must carry out checks on a persons identity and immigration status to ensure they have the 'Right to Rent'. For more information, including a landlords obligations, please visit our dedicated Right to Rent page.


How to RentIt is a legal requirement that the latest version of the How to Rent guide is issued to tenants at the commencement of any tenancy agreement or upon any renewal (if the document has been updated). If the guide is not provided at the commencement of the tenancy then a Section 21 Notice will not be enforceable. It is therefore extremely important this requirement is complied with. 


Tenant Fees Act - From 1 June 2019, landlords are no longer able to charge a number of fees for new or renewed tenancies in England signed on or after that date. Examples of banned fees include admin charges, reference or credit check fees and charges for guarantor forms. Some fees can still be charged, such as for late payment of rent or for replacement keys lost by a tenant.


For more information, please visit our dedicated Tenant Fees Act page.


Deposit protection - You may choose to charge a security deposit during the tenancy period to cover rent arrears or any damages that may occur to the property. If so, it is a legal requirement for all landlords to secure deposits in a Tenancy Deposit Protection Scheme, and this must be done within 30 days of receipt of a deposit. Deposits are capped at 5 weeks rent where the property annual rent is below £50,000, and 6 weeks rent for annual property rents over £50,000.

If you fail to protect a deposit with one of the approved schemes within 30 days, the a tenant can apply to the county court to request their deposit is repaid to them. The court also has the discretion to request you to pay compensation to the tenant, of up to 3 times the amount of the original deposit.


Holding deposits, a payment charged to a prospective tenant to reserve a property, are capped at 1 weeks rent. Should the tenant then enter a tenancy, the holding deposit can either be returned within 7 days of agreeing the tenancy, or put towards the security deposit (at which point it must be protected) or the first rent installment.


For further information on deposits, click here.


Landlord licensing - Some houses of multiple occupancy (HMO properties) require a property licence. Where this applies, landlords must supply evidence to LSH that a licence has been granted or applied for. View more details on licensing, including which properties currently require a licence, how to apply and information on Liverpool's selective licensing scheme, here.

ANUK landlord handbook

Fire safety

Website user guides

For help with re-advertising a property, view our handy PDF guide.

Accreditation fees and online payments

For our fees for the accreditation term commencing 1 December 2023, please click here. Landlords can pay for their accreditation fees and/or property assessments via our online store. Here you will also be able to make payment to upgrade your accreditation band, as well as purchase tenancy agreements and/or property highlights. For help paying online, please view our online payment guide.

Marketing opportunities

Online property advert - When your accreditation request is approved, your property advert will appear on our website and you can update the information as often as you wish (please note all changes are subject to vetting). The property advert includes the facilities that your property has, safety certificate expiry dates, photographs and a video, a map of where it’s located and your contact details.


Dont forget to include a detailed description to highlight key selling points, good quality photos and up to date contact details. Many students will also create an account with LSH to enquire about properties, so if you have selected to be receive online enquiries, please ensure you check your account on a regular basis (especially during peak periods). You will be sent email notifications when you receive an online enquiry, to ensure these emails do not go into your junk/spam folder, please add studentpad/pad-group to your list of trusted recipients.


LSH logo - For the terms of use of the LSH logo, please click here. Landlords must seek permission to use the LSH logo.


Housing fair - Each year LSH hosts the only student housing fair in Liverpool, close to the launch date for properties for the following academic year.


We invite all of our accredited landlords to exhibit at the fair (additional charges apply) and we promote the events widely through the universities and students’ unions. These events are well attended and are an excellent opportunity for landlords to meet with students and promote their properties for the next academic year. Details of the housing fairs are sent out each summer by email to currently accredited landlords, so it is important to ensure your contact details are up to date to ensure you don't miss out! Please note, landlords must have been accredited for a period of at least 12 months immediately prior to the fairs, to be eligible to attend.


Property highlighting - To help an advert really stand out on our website, landlords can also highlight a property for an additional charge of £30 per advert for the duration of the particular accreditation period. Adverts will have a coloured background in the search results list and will always appear before adverts that are not highlighted, whenever a property search takes place. This is similar to sponsored adverts on Google.


AV screen advert - This is a unique opportunity for fully accredited landlords and agents to promote their brand and accommodation directly on campus. Slots on the screen will be offered on a first come first served basis (limited to a single slot per provider), subject to providers meeting the Terms and Conditions. Accommodation providers may advertise between 1 December and 30 September. To view more information, please view our AV rate card.


Let agreed - Once you have secured tenants for your property, you have the option to disable your property advert, or to mark it as 'let agreed' and continue to display it on the website. The 'let agreed' facility is a positive promotional point, as students will still see the property has been let, and this indicates your success in renting out properties which could encourage them to look at similar properties you are advertising on our website that are still available. We kindly ask that you regularly update your property listings, when rooms are taken and/or become available, and that properties that are fully let are taken down or marked as let agreed.

Example tenancy agreements

As an exclusive benefit of LSH accreditation, you are able to purchase sample tenancy agreements from us at a cost of £2 each. We offer both individual tenancy templates and joint tenancy templates, both of which have been drafted by a housing solicitor.


Taking a multi-agency approach, LSH work in partnership with Merseyside Police, Citysafe and other key stakeholders to deliver a number of burglary reduction campaigns. You can view these campaigns here, along with details of how to request burglary reduction campaign stickers to display within your accredited properties.

Briefing notes

Throughout the year LSH regularly communicates with accredited landlords to share important market information and provide updates on what LSH have been doing. A range of the briefing notes we have recently shared can be seen here.

Common problems in student accommodation

Disputes between landlords and tenants - As well as supporting students, we support landlords to resolve disputes so that an amicable outcome can be reached. We help to mediate to help with disagreements to do with disrepair, student and landlord responsibilities, rent arrears, payment of bills and return of deposits. We always recommend that both landlords and students maintain open communications but we understand that disagreements can arise. We can advise you on positive steps to take, to help resolve issues with your tenants and your obligations, however, we are not a replacement for legal advice.


Bed bugs - Bedbug infestations are on the rise, mainly due to the increase of world-wide travel. We recommend that you seek an experienced expert in bedbug control. They should be a member of the British Pest Control Association.

Liverpool City Council have produced an information leaflet about preventing bedbugs and what to do if you think you have an infestation in your property. Please note, Liverpool City Council do not offer a service for the treatment of bedbugs.


Mould and condensation - One of the most common complaints that we hear about at LSH is mould growth in properties. Quite often student tenants will not realise that the majority of mould growth is due to the build up of condensation and poor ventilation in their property. If your tenants do report mould, always have it checked to make sure there are no serious damp problems in the property.

If the mould is due to condensation, you may want to advise your tenants about ventilating the property and making sure that they are not drying clothes on radiators. Liverpool City Council - Liverpool Healthy Homes, have produced a leaflet about controlling condensation and mould.


Security - Student accommodation is a prime target for thieves due to the number of high value items that students own, such as laptops, tablet computers and mobile phones. Ensuring that your property meets the security standards that LSH expect will help towards reducing the risk of burglary. View page 11 of the LSH Standards which covers security. As part of our ongoing commitment to student safety, our various burglary reduction campaigns aim to educate students about key safety messages.

Property fraud

The government have guidance on simple measures landlords can take to protect their property from fraud. If you have not already done so, we would strongly urge you to follow this guidance and, in particular, signing up to obtain property alerts from HM Land Registry

Student market information


Market background

The Liverpool student rental sector has always operated with an abundance of accommodation in the city with, at times, an oversupply.  Over recent decades the city has seen enormous growth in Purpose Build Student Accommodation (PBSA) in and around the city centre, pulling students away from what were previously preferred areas in other parts of the city.  The knock-on effect of this is, in some areas, we have seen the complete withdrawal of student dwellings as student choices shifted to wanting to live within close proximity of the city centre.


LSH has continued to advise new investors to the city to conduct comprehensive due diligence in respect of the market and to research specific areas with specific reference to planning and potential impact from Article 4, which was introduced in some parts of the city by Liverpool City Council to address the high levels of HMO’s.


Renting to studentsRent levels vary considerably depending on the location on the property, standard and range of facilities, and you can view average rents by area and property size on our statistics page. If you offer all inclusive rents you may want to consider an annual cap for the cost of bills, which should be clearly stated in the tenancy agreement. The amount should be fair and be based on an accurate estimate of the energy consumption for your property (see your property Energy Performance Certificate). If the tenants go over the cap, they will be required to pay the additional bill and you should provide them with a copy of the fuel bill as evidence of this.

You are free to choose whoever you want as tenants, however discrimination against students on grounds of sexual orientation, race, creed, colour or religion is illegal and LSH will take action against anyone who contravenes this. Landlords can only specify a preference for male or female students within their property description if the property already has tenants of one gender only.

There is always a need for accommodation for families, students with a disability and short-term lets for exchange students. If you are willing to offer you accommodation to these groups, please ensure you have selected these options on your advert. LSH will not recommend individual students to landlords, neither will we recommend particular landlords and/or agents.


Where do students live and study - See below for student numbers for the 2020/21 academic year


Institution Undergraduates Postgraduates Total Students
University of Liverpool 22250 6935 29185
Liverpool John Moores University 21630 5570 27200
Liverpool Hope University 4360 1325 5685
Liverpool Institute of Performing Arts     950
Liverpool School of Tropical Medicine     270

Source: (information up to date as of September 2022)


On the map below, the campuses are marked in red and the areas in which students live are outlined. You can view more information about where students live on our dedicated Liverpool area guide page.



Community cohesion

Liverpool Student Homes works with stakeholder universities, students' unions and external partners to develop initiatives that encourage positive relationships between students and the local community. Find out more about this here.

LSH Policies and Terms and Conditions

Useful contacts for landlords

Liverpool Student Homes

5 Oxford St, Liverpool, L7 7HL

Telephone 0151 794 3296

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Contractors recommended by LSH accredited landlords
Click to download a list


Liverpool City Council
Telephone 0151 233 3000


Liverpool City Council, Landlord Licensing
Telephone 0151 233 3055


Liverpool City Council, Environmental Health
Telephone 0151 233 3055

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Liverpool City Council, Pest Control
Telephone 0151 233 3001

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British Pest Control Association
Telephone 01332 294 288


Gas Safe Register
Telephone 0800 408 5500


NICEIC (regulatory body for electrical contractors)
Telephone 0870 013 0382


NAPIT (register for domestic electrical installers)
Telephone 0845 543 0330


ELECSA (register for electrical contractors)
Telephone 0333 321 8220


National Residential Landlords Association
Telephone 0207 840 8937



North West Property Owners Association
Telephone 0151 291 7700


Energy Performance Certificate Register

The Deposit Protection Service

Tenancy Deposit Scheme

My Deposits England and Wales


New landlords


If you are a landlord who is thinking of applying for LSH accreditation, it is important that you have carefully read the information and relevant documents above, and are sure you are able to comply with our requirements. Once you are confident of this, please click the register below to begin the stages of creating an account with us.