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HOUSING RIGHTS ADVICE SERVICE

 

The service is for all students living in private accommodation in Liverpool and studying at our stakeholder institutions. Students can access free, expert housing rights support from our Private Sector Housing Rights Advisor.

 

WHAT WE CAN HELP WITH


 

 

HOW YOU CAN GET ADVICE


You can receive advice from our advisor over the phone or email, or in person at our office. Campus drop-in sessions will be available during term time between 9:30am-12:30pm, with afternoon drop-ins available from 1:30pm-4:30pm.

 

To request advice please contact our housing rights advisor Tom on 07970 247 209 or complete our advice form email template by clicking LSH@liverpool.ac.uk (please be advised this will open up a pre loaded email template in your email browser).

 

 

IMPORTANT INFORMATION ABOUT USING THE SERVICE


ALL ADVICE IS FREE

The LSH Housing Rights Advice Service is funded by the Universities in Liverpool and supported by the Students’ Unions.

 

ALL ADVICE IS IMPARTIAL

The advice given will be in the best interests of the individual client. This is irrespective of any other relationships that LSH may have with the Universities and Colleges or with landlords. If it is considered that there may be any conflict of interest the client may be signposted or referred to another service.

 

ALL ADVICE IS CONFIDENTIAL

The written records of the enquiry/case are for the use of the LSH Housing Rights Advice Service only. The LSH Housing Rights Advice Service Confidentiality and Data Protection Policy (Appendix ii) mean that records can be accessed by an appropriate auditor.

 

Information about an enquiry/case will never be passed to anyone without the permission of the client (unless required by law and in accordance with the Confidentiality Policy). Clients can inspect case records at any time and request a copy of them, under Freedom of Information legislation. Depending on the size of the file the client may be required to pay an administration fee for a copy of the information held.

 

No member of staff at Liverpool Student Homes has been legally trained and therefore any advice provided should not be construed as legal advice. You must not rely on the information on this website, or provided by an advisor as an alternative to legal advice from a solicitor or other professional legal services provider.  

 

If you have any specific questions about any legal matter you should consult a solicitor or other professional legal services provider.

 

You should never delay seeking legal advice, disregard legal advice, or commence or discontinue any legal action because of information on this website or provided by a Liverpool Student Homes advisor.

 

RESPONSE TIMES

The LSH Housing Rights Advice Services endeavours to respond to all letters, emails and voicemail messages within 5 working days of receipt. If a full response is not possible within this time scale, the client will be informed. It is expected that in most cases a response will be provided within a shorter period of time.

 

CASE WORK SUPPORT

Case work support will be carried out as agreed between the client and the LSH Private Sector Housing Rights Advice Worker.

 

Case work may include negotiating on behalf of a client with other parties by letter, email or telephone. Unless there are specific instructions from a client, any offers made by other parties will be discussed with the client before an acceptance is given to the other party. 

 

 

COMPLAINTS ABOUT THE SERVICE


We endeavour to deliver the best service possible to our landlords and students, however we recognise there may be times where you feel that you have not got what you have hoped for from using our service.

If you are unhappy with any aspect of our service, please click here to view our complaints policy and procedure and contact a member of our team.

 

LSH Housing Rights Advice Service cannot guarantee to provide casework support to all clients. If you are not a student of the University of Liverpool, Liverpool John Moores University or Liverpool Hope University then the level of support available may be limited.

 

LSH Housing Rights Advice Service may also have to stop advising you if:

  • A conflict of interest with a client that has been advised previously is discovered (a client may request a copy of the LSH Housing Rights, Conflict of Interest Policy)
  • The LSH Housing Rights Advice Service considers little likelihood of further progress or further benefit
  • The client fails to comply with what is expected (please see below)

 

WE EXPECT CLIENTS TO


  • Keep appointments, or if necessary to cancel them in advance, with where possible a minimum of 24 hours notice
  • Be respectful and courteous
  • Be completely honest
  • Inform the LSH Private Sector Housing Rights Advice Worker of any changes in circumstances which may be relevant to ongoing support
  • Bring in all the papers relevant to the case which the LSH Private Sector Housing Rights Advice Worker requests. This includes tenancy agreements and other relevant correspondance
  • Keep the LSH Private Sector Housing Rights Advice Worker informed of any developments relating to an ongoing case
  • Clients should actively engage with the advice process and be aware that failure to engage with the advice of the LSH Private Sector Housing Rights Advice Worker may result in non-resolutiuon and an inability to provide further support

Failure to keep to these undertakings may mean that advice and support is withdrawn.

Liverpool Student Homes, 5 Oxford St, Liverpool, L7 7HL
Tel Main: 0151 794 3296, Email: lsh@liverpool.ac.uk

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