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It was so reassuring as a parent to have Liverpool Student Homes involved to help us and our son negotiate the sometimes tricky landscape of engaging with landlords and their agents.  They offered us advice throughout the process and provided direct support to resolve an issue when things got difficult.  Having them involved was very useful and certainly helped achieve a better outcome for our son and his friends.

(Jane, parent)



The Housing Advisor was able to give me professional advice on how to deal with the situation and was always reassuring me that this situation would be resolved. This was greatly appreciated as I was pretty distressed at the time as I had just started my first full-time job in my placement year as part of my undergraduate degree and I had moved into a house with 5 other girls that I previously did not know, didn't have functioning bathing facilities and had a room/bathroom that was not promised upon the time of signing the tenancy agreement as previously stated.

(Suzy, University of Liverpool)



We have received nothing but a top-class support from Liverpool Student Homes during our hardship with our landlord. We are forever grateful for the continuous help and support you offered us every step of the way; all for free! Thank you so very much for all the time you took to advise us wisely, and to help us solve our housing problems! I really hope as many students as possible are aware of the wonderful services you offer. Once again, a massive thank you.

(Ahmend, University of Liverpool)



On behalf of everyone at our student accommodation, we would like to thank you for being our only support throughout this mini crisis of ours, we know you invested a lot of time and effort in order to get answers and provide help. We don't think we could have got to this stage without the support of you and LSH.


Hopefully, moving forward you will hear less from us as we have now been assured that the building is under proper management. We can't express enough our gratitude for the time and guidance you have provided.

(Chante, Liverpool Hope University)



Thank you so much for taking time to sit down with us and talk us through everything, it really was invaluable. 

(Alexandra, UoL student)



I just wanted to say a massive thank you for the time you have taken to help us all. 

It is a tremendous service LSH provides and I am very grateful it exists. I will be in touch if any further help is needed, but for now thank you.

(James, UoL student)



My reason for contacting Liverpool Student Homes was because I decided that I did not want to be in a house share with the people I had chosen in December. I firstly contacted the Accommodation Office who referred me onto LSH.


LSH always responded to my emails promptly and efficiently, giving me so much advice and guidance. They were always so helpful, easy to talk to and friendly.


I would recommend anybody who finds themselves in a similar situation to what I was in to contact LSH as they unbiased, helpful people that are there for students. I am so grateful for everything that they did for me.

(Zoe, UoL student)



Just wanted to say a massive thank you for all of your help, whilst I've been going through this dispute. 

Without all your guidance on the do's and don'ts I wouldn't be at the stage I am at with the TDS (Tenancy Deposit Scheme) and I wouldn't have known what information I should have been giving. 

Thank you all again. I could not have asked for anything more from any of you - you all do a wonderful job.

(Cora, UoL student)



Thanks for the help. I can´t imagine how help can be better.

Thanks again for the fast, uncomplicated and competent help.

(Marc, LJMU student)



Thank you for all the advice and for starting the process for us to work out our housing issues.

We are so grateful for all the support and co-operation as well as the constant contact.

You made us feel like it was all worthwhile and you took us seriously.

(Bracken, James, Stuart, Jess, Jannah, Jonny and Rory, UoL students)



Liverpool Student Homes is a great organisation and they really give people a hand whenever they need!

They are patient, caring and highly efficient! I have got my room back and this is credit to Liverpool Student Homes. I will rate them 10 out of 10 and they are definitely worth contacting!

(Kang, UoL student)

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